30-day free returns and exchanges

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Last Updated: 2026/2/3

Company Name: Sichuan Handa Hongyun Trading Co., Ltd.

Email: service@mail.hxe-shop.com

Company Address: Room 3014, 3rd Floor, Building 1, ESSE Carnival, No. 18, Anchang Road, Fucheng District, Mianyang City, Sichuan Province

Welcome to hxe-shop.com. These terms of service are designed to provide you with important information about how our store operates and how we ensure you have a positive shopping experience.

Order Processing

  • Processing Time: All received orders will be processed within 1-2 business days.
  • Confirmation Notification: Once your order is processed, you will receive a confirmation email including shipping details and estimated arrival time.

    • Shipping and Delivery

  • Shipping Area: We offer free shipping for all products within the contiguous 48 states of the USA. This service does not include Alaska/Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.
  • Delivery Time: Under standard shipping, orders typically arrive within 12-15 days.

    • Return and Exchange Policy

    We want you to be satisfied with your purchase, and if you need to return or exchange an item, please follow these guidelines:

  • Return/Exchange Period: Customers can request a return or exchange within 14 days of receiving the product.
  • Condition: Items must be unused and include all original packaging and tags.

    • Refund Process

  • Refund Requests: Once a return is confirmed, refunds will be processed and returned to your payment account within 7 business days.
  • Communication: If you have any questions or special situations, please contact our customer service team directly via phone or email for prompt resolution.

    • Customer Support

    Our customer service team is committed to providing you with satisfactory service:

  • Availability: Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays)
  • Contact Information:

    • These terms are designed to protect your rights and ensure that you have a pleasant shopping experience. If you have any questions, please do not hesitate to contact Sichuan Handa Hongyun Trading Co., Ltd..

    Thank you for choosing hxe-shop.com as your shopping partner. We look forward to providing you with quality products and services.