Last Updated: 2026/2/3

Company Name: Sichuan Handa Hongyun Trading Co., Ltd.

Email: service@mail.hxe-shop.com

Company Address: Room 3014, 3rd Floor, Building 1, ESSE Carnival, No. 18, Anchang Road, Fucheng District, Mianyang City, Sichuan Province

At hxe-shop.com, we are dedicated to providing exceptional service and support to our valued customers. We want to ensure that reaching out to us is as seamless and efficient as possible. Here’s how you can get in touch and what you can expect:

Customer Service Availability

Our customer service team is available to assist you:

• Hours: Monday to Friday, 9:00 AM - 6:00 PM
• Exclusions: National public holidays

During these hours, we strive to respond to inquiries promptly and efficiently, ensuring a smooth communication experience.

Contact Information

Feel free to contact us through the following means:

• Phone:
• Email: service@mail.hxe-shop.com

Whether you have questions regarding an order, need assistance with returns or exchanges, or just want to provide feedback, our support team is ready to help.

Order and Shipping Assistance

For questions related to order processing, shipping times, or delivery issues:

• Order Processing Time: 1-2 business days
• Delivery Time: Estimated at 12-15 days for standard shipping within the contiguous 48 states of the USA (excludes Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. Boxes).

Returns and Refunds Support

If you need assistance with returns, exchanges, or refunds:

• Return/Exchange Period: 14 days from the date of receipt
• Refund Processing Time: Within 7 business days after confirmation

Business Information

Should you need further information about our company:

• Company Name: Sichuan Handa Hongyun Trading Co., Ltd.
• Address: Room 3014, 3rd Floor, Building 1, ESSE Carnival, No. 18, Anchang Road, Fucheng District, Mianyang City, Sichuan Province

Thank you for choosing hxe-shop.com. Your satisfaction is important to us, and we look forward to assisting you with any inquiries or needs you may have!